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HOLIDAYS AT SALT & STONE
We currently do not offer a gift receipt option, however your recipient will have the option to do a gift return or an exchange in our returns portal, by inputting their order number, which can be found on their packing slip.
We are offering an extended holiday return window.
Orders made between November 23rd 2025 to December 20th 2025, have until January 31st 2026 to initiate a return.
For the US, please use our return portal https://returns.saltandstone.com/#/
For CA and UK, please reach out to info@saltandstone.com with your order number and reason for your return.
US
Standard Shipping: $8 USD
Expedited Shipping: $15 USD
Free Shipping on orders $50+ USD
CA
Standard Shipping: $15 CAD
Free Shipping on orders $75+ CAD
UK
Standard Shipping: £5 GBP
Expedited Shipping: £15 GBP
Free Shipping on orders £50+ GBP
* Expedited shipping does not apply to Body Mist or sets with Body Mist
To ensure your order will arrive by December 25th, 2025, please see our shipping deadlines below:
Standard Shipping:
USA: 12/12/25
Canada: 12/16/25
UK: 12/20/25
Expedited Shipping:
USA: 12/20/25
Canada: 12/22/25
UK: 12/18/25
* Expedited shipping does not apply to Body Mist or sets with Body Mist
Limited-edition holiday sets are in—all boxed up and ready to gift. The Full Body Set is a deluxe, full-sized routine in their signature scent. The Deodorant and Mini Body Mist Duo is the perfect stocking stuffer and sized just right for holiday travel.
For a completely custom set made just for them, you can Build Your Own Set or Build Your Own Mini Set.
Of course, you can never go wrong with a Gift Card. Happy gifting.
All new subscriptions receive 25% off every recurring delivery. No code is required—this promotional price will remain your subscription price indefinitely. Offer not valid on prior subscriptions. Please note that if a subscription is canceled, we are unable to reinstate the 25% discounted rate.
SHIPPING & DELIVERY
We currently offer expedited shipping in the U.S. and the UK (flat rate expedited shipping costs $15 in the U.S. and £15 in the UK).
*Please note that expedited shipping is not offered on orders containing Body Mist.
*Please note that expedited shipping is not offered on orders containing Body Mist.
We do offer free shipping for qualifying orders:
United States: Free shipping on orders over $50 USD
Canada: Free shipping on orders over $75 CAD
United Kingdom: Free shipping on orders over £50 GBP
*Please note this is subject to change based on promotional periods.
United States: Free shipping on orders over $50 USD
Canada: Free shipping on orders over $75 CAD
United Kingdom: Free shipping on orders over £50 GBP
*Please note this is subject to change based on promotional periods.
Standard shipping rates are the following, depending on your location:
United States — $8 USD
Canada — $15 CAD
United Kingdom — £5 GBP
We understand it's frustrating when a carrier has marked your order as delivered and you still haven't received it. We ask that you please allow the shipping carrier a window of two business days after the order was marked as delivered for it to arrive, as it's not uncommon for there to be a delay in this process.
If your order still hasn't arrived after two business days, please reach out to us at info@saltandstone.com so we can help.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.
If your order still hasn't arrived after two business days, please reach out to us at info@saltandstone.com so we can help.
Additionally, please keep in mind that any instances of damaged or lost items must be reported to Salt & Stone within 30 days of delivery.
Our current processing time is 3 business days. It can take an additional 3-8 business days for delivery, depending on the carrier.
Orders ship from different locations depending on where the order is being routed to. Please see the below breakdown of our shipping locations:
United States: Orders ship from Valencia, California
Canada: Orders ship from Brampton, Ontario
United Kingdom: Orders ship from Greater Manchester, England
United States: Orders ship from Valencia, California
Canada: Orders ship from Brampton, Ontario
United Kingdom: Orders ship from Greater Manchester, England
We offer shipping within the United States, including Alaska, Hawaii, and U.S. territories such as Puerto Rico, the U.S. Virgin Islands, and Guam. We also ship to Canada and the United Kingdom. All orders are domestically dispatched from our warehouse locations in the United States, Canada, and the United Kingdom.
*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.
*Due to shipping restrictions, we are unable to ship Body Mist products to Alaska, Hawaii, and the U.S. territories at this time.
Click here to track your order. If you need any additional assistance, please email us at info@saltandstone.com.
We're so sorry to hear that your package is missing. Unfortunately, we're not able to file claims on packages that were stolen, so we recommend reaching out to your local authorities for help.
ORDER INFORMATION
We want to be sure you receive your order as soon as possible. Since we're committed to speed, we start processing your order right away, which means we can't always make changes like address updates, item changes, or cancellations. But don't worry, if something doesn't work out, you can return it within 30 days, unless otherwise noted.
We're so sorry to hear that an item is missing from your order—please email info@saltandstone.com within 48 hours of order receipt with a photo of everything you received and the packaging it came in. Don't worry, we'll make sure you receive everything that you ordered.
RETURNS
Click here to initiate a gift return. Feel free to reach out to us at info@saltandstone.com if you need further assistance.
We accept returns and exchanges within 30 days of purchase for items that are unused and in their original carton packaging. For health and safety reasons, we are unable to accept returns of opened, used, or tested personal care products, unless the item is defective or arrived damaged.
You will be refunded the full amount of the returned items, minus a $5 handling fee to cover restocking. Please note that original shipping charges are non-refundable, as these are paid directly to the carrier.
We are only able to accept returns from orders placed through saltandstone.com. For orders purchased through third-party retailers, please contact the original place of purchase.
We're sorry to hear that you didn't love your items—to start a return or exchange in the United States, please visit our returns portal by clicking here.
For international orders, please reach out to info@saltandstone.com with your order number and the products you'd like to return or exchange. We'll be more than happy to assist you.
For international orders, please reach out to info@saltandstone.com with your order number and the products you'd like to return or exchange. We'll be more than happy to assist you.
Refunds are issued once your return has been processed by our team, which typically takes 1-2 business days for review. Upon approval, the refund will be processed to your original form of payment or, alternatively, a Salt & Stone gift card. Please allow 3-10 business days for the refund to be reflected, depending on your banking institution.
SUBSCRIPTION INFORMATION
You can pause, cancel, or adjust your delivery date at any time. You can access your subscription account and make changes here.
Please reach out to our customer experience team at info@saltandstone.com and we will happily assist you with your subscription.
When you purchase a subscription, you'll receive repeat deliveries based on the subscription frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries. Some subscriptions may auto-renew at the end of their duration.
You can cancel, pause, or update your subscription at any time. Please make sure to cancel your next order 24 hours in advance of your next ship date. Your order confirmation emails will include links to your order details, and you can manage your subscription from there. Please make sure your Subscription account is activated in order to make changes.
See our returns policy for more details on returns and refunds.
You can cancel, pause, or update your subscription at any time. Please make sure to cancel your next order 24 hours in advance of your next ship date. Your order confirmation emails will include links to your order details, and you can manage your subscription from there. Please make sure your Subscription account is activated in order to make changes.
See our returns policy for more details on returns and refunds.
PROMOTIONS
The validity of a promo code depends on the item. Please contact info@saltandstone.com to verify whether a promo code can be applied to a specific product.
We are unable to add promo codes to new or existing subscription orders due to the discount already applied to the subscription.
Sorry, but we're unable to match promotional offers from any of our retail partners.
Unfortunately, we are unable to accommodate price matches for recent promotions.
Sorry, but we're unable to retroactively apply promo codes at this time.
BUILD YOUR OWN SET
Just choose any three full-size items from the 'Build Your Own Set' page. You'll automatically receive 15% off your set at checkout.
Yes, this offer is valid for full-size products only. Minis, pre-made sets, and gift cards cannot be included in a customized set. Please note that the Welcome Code discount is excluded from this offer.
'Build Your Own Set' is 15% off at checkout— unfortunately, it cannot be combined with any other promotional codes.
The 15% off discount will be applied automatically at checkout after you've added three full-size items from the 'Build Your Own Set' page to your bag.
PRODUCT QUESTIONS
Yes, all of our products are phthalate and paraben-free.
While none of our ingredients would be harmful, we recommend always checking with your healthcare provider.
Rest assured our fragrances are made from essential oils and synthetic isolates from natural sources. They are suitable for sensitive skin. Additionally, our scents have passed the EU IFRA and RIFM safety standards. They are also Paraben and Phthalate-free.
Yes, all of our deodorants are 100% aluminum-free.
Our deodorant does not contain any aluminum and is not considered antiperspirant. However, our Deodorant formula does contain baking soda to help absorb wetness and neutralize odor.
Yes, our products are suitable for sensitive skin. Check out our Sensitive Gel Deodorant which is great for those with sensitive skin.
We recommend storing your Salt & Stone products in a cool, dark place like inside of bathroom or vanity cabinets. Do not expose your products to high temperatures as this can effect the efficacy of your products.
Yes, it's okay to use our Body Mist in your hair. It's gentle enough for hair and every inch of skin—made with glycerin and red algae, the mist adds a delicate layer of moisture with every spritz.
When it comes to fragrance longevity, everyone is different, but we find that it lasts a full day on most people. Layering with our body wash and lotion can also help the scent last longer.
Used daily, we find that a tube lasts around 1-2 months. This time may vary depending on your personal use.
The shelf life of our products is three years when unopened. Upon opening, please consult the POA (Period After Opening) symbol on the packaging or container, which indicates the product's lifespan following its initial use.
You can find a full list of each product's ingredients on the product page. Just take a look at the 'Key Ingredients' section and click 'Full Ingredients' to see them all.
PAYMENT INFORMATION
Yes, we currently offer gift cards for our U.S. customers. These gift cards can be used for any U.S. order—please note that both your shipping and billing addresses need to be within the U.S. in order to purchase or use a gift card.
We accept Paypal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Apple Pay when your order is placed from a mobile device. Unfortunately, we cannot accept checks or money orders.
We're sorry that you're having difficulty with your payment method—here are a few things to check if it didn't go through. Check that your card's billing details (such as the security code and billing address) match what you've entered into our system. For further assistance, reach out to us at info@saltandstone.com so we can help.
STANDARDS & RECYCLING
Salt & Stone is proudly cruelty-free and Leaping Bunny certified.
Yes, all of our products are 100% gluten-free.
Yes, all of our products are 100% vegan.
Our packaging includes recyclable materials like glass, aluminum, and recovered ocean plastics. We encourage you to contact your local recycling facility to confirm whether they accept these items.
PARTNERSHIPS & WHOLESALE
Thank you for your interest in working with Salt & Stone. Please reach out with more information at info@saltandstone.com
Thank you for your interest in partnering with Salt & Stone. Please reach out with more information at orders@saltandstone.com
REFER A FRIEND
Just enter your email to generate a personal referral link. Share it with friends and family—when they make their first purchase using your link, their discount will be applied automatically at checkout. After their purchase, you'll receive an email notifying you that you have a $15 credit.
You'll receive an email notification about your $15 credit as soon as your referral completes their first order.
No, you can refer as many friends as you'd like. Every time someone that you referred makes a qualifying purchase, you'll receive a $15 store credit toward your next purchase.
MEMBERSHIP
The Salt & Stone Membership lets you earn rewards with every qualifying order on saltandstone.com, plus enjoy perks like early access to new launches and exclusive offers. Joining is free—just create an account at saltandstone.com/membership.
At Level 1, your 10% off is available directly in checkout after you've signed up, and while you're signed into your membership account. Your Level 2 and 3 rewards are available in your account dashboard immediately after you place a qualifying membership order.
All membership credits and rewards will remain valid for 3 months from the date they were earned. Don't worry—members will be notified in advance of any upcoming expirations.
Your current level is permanent and will not be downgraded over time—you'll remain in it until you advance to the next level.
